Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we cannot accept physical returns once the product has left our facility. If you are unsatisfied with your order or it arrived damaged, please contact our support team within 48 hours for a replacement or store credit.
Inspect Your Delivery
Upon receiving your Top Cookies box, please check the contents immediately for any signs of damage or incorrect items.
Document the Issue
Take clear photos of the packaging and the cookies if there is a quality concern or shipping damage to help us process your claim.
Contact Support
Email our team at [email protected] with your order number and the photos within 2 days of delivery.
Resolution Process
Our team will review your request and issue a full refund, store credit, or ship a fresh batch of cookies at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing