Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How long will my cookies stay fresh?
Our cookies are baked fresh to order and contain no preservatives. They stay delicious for up to 7 days in their original packaging, or up to 3 months if stored in the freezer.
Do you offer nationwide shipping?
Yes! We ship our cookies across the country. Orders are typically processed within 24-48 hours and shipped via expedited service to ensure they arrive soft and fresh at your doorstep.
Are there options for people with allergies?
While we offer gluten-free and nut-free flavors, all of our cookies are prepared in a facility that handles wheat, soy, eggs, tree nuts, and peanuts. We recommend caution for those with severe allergies.
Can I track my order?
Absolutely. Once your cookies leave our oven and are picked up by the carrier, you will receive an email with a tracking number so you can follow your treats every step of the way.
What is your return policy?
Since our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you cater for large events or weddings?
Yes, we love being part of your special days! We offer bulk discounts and custom packaging for corporate events, weddings, and parties. Please contact our catering department for a custom quote.